FAQ
GENERAL
HOW BIG IS FUN LUGE?
• Fully assembled: approx. 24”H x 15” Diameter.
• Fun Luge (ice only): approx. 20”H x 13”W x 9”D.
• Drain tray: 4”H x 15” Diameter. 1.75 Gallon capacity.
• Box size: 12”H x 24”W x 16”D. Weighs approx. 30 lbs.
HOW LONG CAN FUN LUGE STAY COLD INSIDE THE BOX?
Stored in our special insulated packaging, your Fun Luge will remain cold inside unopened box up to 3 hours in room temperature after receiving.
HOW LONG WILL FUN LUGE LAST ONCE SET UP?
Once set up, the average peak ‘play time’ of Fun Luge is between 4 to 6 hours, depending on exposures to various elements such as a direct sunlight, heat, touching, alcohol, and airflow.
WHERE IS THE BEST PLACE TO SET UP FUN LUGE?
Fun Luge works and looks the best staged on a bartop (42” high) or a countertop (36” high) to have best access to luge track during use. Avoid direct sunlight.
WHAT CAN I POUR THROUGH FUN LUGE?
You can pour a wide range of free-flowing drinks through the luge track made of funnel and tube set inside Fun Luge. We strongly recommend using drinks that are pre-chilled for best results. Avoid pouring blended drinks as it will cause clogging.
WHAT DO I DO WHEN THE DRAIN TRAY FILLS UP WITH THE MELTED WATER?
Lift the sculpture using the provided gloves, open the lid and dispose the water, close the lid securely, and place the sculpture back onto the tray if to continue.
DO THE DRINKS COME OUT COLD THROUGH FUN LUGE?
We strongly suggest you pre-chill the drinks to pour as the luge track is realistically too short to chill on its way down.
WHAT DO I DO WITH THE REMAINING ICE AND THE EQUIPMENT ONCE DONE?
Please dispose the remaining ice and water to areas with adequate drainage. All provided items are disposable and recyclable.
ORDERING
WHEN IS THE LATEST I CAN PLACE MY FUN LUGE ORDER?
Orders may be placed up to 90 days in advance and no later than two days before the event.
CAN I CHANGE MY ORDER?
Please contact us at info@funluge.com for any change requests. We’ll confirm whether changes are possible, as orders go into production immediately once payment is received and the order is confirmed. If your order is already in production, we may not be able to make changes.
CAN I CANCEL MY ORDER?
Please contact us via email for a cancellation of order. If your cancellation request is made 14 or more days before the order is due, you will receive a full refund minus the $35 administration fee. If your cancellation request is made less than 14 days before the order is due, no refund will be issued.
HOW DO I KNOW IF MY ORDER WAS RECEIVED?
You will receive a confirmation email with all order details including the pick up location and the designated time slot if selected or the delivery address along with the delivery time window.
PICK UP AND DELIVERY
WHERE DO I GO TO PICK UP MY ORDER?
The pick up location is as follows:
3503 31st Street, Queens, NY 11106. The pick-up hours are set to 1pm to 6pm.
CAN I CHANGE MY PICK UP OPTION TO A DELIVERY OPTION AFTER THE ORDER?
Please notify us immediately via email for adjustment if available. With time allowed, this will first result in cancellation of order that would then need to be re-ordered with the delivery information.
WHAT DO I DO IF I CAN'T BE AT THE DELIVERY ADDRESS ON THE DESIGNATED TIME?
Please be on time as agreed - you’ve come this far to enjoy our Fun Luge! Unless you arrange another contact to be onsite then, it will result in forfeit of the order with no refund.
WHAT DO I EXPECT WITH DELIVERY?
The delivery is a curbside delivery where we will call you once onsite to have you come down to the delivery car to receive the Fun Luge package. There is a simple and complete set-up guide inside for you to jump start your party!
DO YOU DELIVERY OUTSIDE NYC?
We are currently available within the select areas of NYC only. We suggest our pick up option if you wish to enjoy Fun Luge outside our deliverable areas.
WHAT TO DO IF I AM LATE FOR THE PICK UP TIME?
It is crucial for us to hear from you if you are running late for the pick up! Please contact us immediately of your estimated time via email at order@funluge.com. Please note the delay for the pick up time would be subject to reschedule of pick up time in mutually agreeable time. No update and no show at the scheduled time may result in forfeiting of your order.
TROUBLESHOOT
I RECEIVED A DAMAGED OR INCORRECT ITEM, WHAT DO I DO?
Please contact us immediately to assess the claim. The claim must be made within 3 hours of receiving the order and must be accompanied with photos of the item inside and the condition of the packaging. In case of incorrect item, a full refund is provided.
THE LUGE SEEMS FROZEN OR CLOGGED AND NOT COMING OUT, WHAT DO I DO?
Please try pulling out the luge track (funnel and tube set) from the top and assess its condition. If frozen, let it thaw and thread back into the sculpture. If clogged due to what was poured, remove/wash out and thread back into the sculpture.
I FORGOT TO OPEM MY BOX AND IT MELTED, WHAT DO I DO?
Bummer!! Unfortunately the order is deemed fulfilled and no refund is given. Be sure to always place your Fun Luge box in the area with no issue of getting wet as we are not liable for any damage once it is in your hands.
CONTACT US!
Have questions? info@funluge.com| 212.842.0630 (Mon-Fri / 9am-5pm EST)
